Terms of Service

Last updated: 9 August 2026 · Effective for all accounts created on or after this date.

Template notice: This document is a drafting starting point, not a substitute for legal advice. Central Service Point should have these Terms reviewed by a South African attorney — particularly the billing, cancellation, and liability clauses — before relying on them to collect real subscription payments from contractors. Placeholders like company registration number and physical address must be completed before publishing.

1. Definitions

In these Terms, "Central Service Point", "we", "us", or "the Platform" refers to Mafilika Holdings & Innovation (Pty) Ltd, trading as Central Service Point [insert company registration number], of [insert registered address], South Africa. "Contractor" means any individual or business that registers a contractor account to be listed on the Platform. "Customer" means any individual or business that uses the Platform to search for, contact, or request quotes from Contractors. "Listing" means a Contractor's published profile page on the Platform.

2. Accounts

You must provide accurate, current information when registering, and keep your login credentials confidential. You are responsible for all activity that occurs under your account. Contractor accounts must represent a genuine, operating business — Central Service Point may request supporting documentation (business registration, proof of address, trade certifications) at any time and may decline or suspend a Listing that cannot be verified.

3. Free Trial

Every new Contractor account receives a free trial period of sixty (60) consecutive days, beginning on the date the Contractor's Listing is approved and published on the Platform. During the trial, the Contractor's Listing is visible in search results and category pages at no charge, subject to these Terms and to Central Service Point's approval and moderation standards.

No payment method is required to begin the free trial. Central Service Point will notify the Contractor by email and in-app notification approximately 7 days and again 1 day before the trial ends.

4. Contractor Subscription Fees

By registering a Contractor account and continuing to use the Platform beyond the free trial period, the Contractor agrees to pay Central Service Point a recurring subscription fee of R1,500.00 (one thousand five hundred South African Rand) per month, inclusive of VAT where applicable, for continued Listing on the Platform ("the Subscription Fee").

The Subscription Fee is charged monthly in advance, starting on the day immediately following the end of the 60-day free trial, and on the same calendar day of each subsequent month, for as long as the Contractor's account remains active and not cancelled in accordance with Clause 6.

Central Service Point may offer optional higher-tier plans (Professional, Premium Partner, Enterprise) at different price points with additional features, as described on the Pricing page at the time of purchase. Where a Contractor selects a plan other than the standard R1,500/month listing, the price and features shown and agreed to at checkout apply instead of the amount in this Clause 4.

Central Service Point may change the Subscription Fee for future billing periods by giving the Contractor at least 30 days' written notice (email or in-app notification). Continued use of the Platform after a fee change takes effect constitutes acceptance of the new fee; a Contractor who does not accept a fee change may cancel under Clause 6 before it takes effect.

5. Billing & Payment

Subscription payments are processed by PayFast (Pty) Ltd, a PCI-DSS compliant, independent third-party payment gateway. Central Service Point does not collect, process, or store card numbers, CVV codes, expiry dates, or PINs — all card details are entered directly on PayFast's secure hosted payment page. Central Service Point retains only the payment status, transaction reference, invoice number, subscription plan, and renewal date associated with each payment.

By subscribing, the Contractor authorises Central Service Point, via PayFast, to charge the Contractor's chosen payment method the applicable Subscription Fee automatically on each monthly renewal date, without further authorisation being required for each individual charge, until the subscription is cancelled.

An invoice/receipt is issued electronically to the Contractor's registered email address after each successful payment.

6. Failed Payments & Suspension

  1. If a monthly payment fails (e.g. insufficient funds, expired card), Central Service Point will notify the Contractor immediately and place the account into a 7-day grace period, during which the Listing remains active.
  2. The Contractor may update their payment method and retry payment at any point during the grace period from their Contractor Dashboard.
  3. If payment has not succeeded by the end of the grace period, the Listing is automatically suspended (removed from search results and public view) until payment is made.
  4. A Listing is automatically reinstated within a reasonable time of a successful payment being confirmed via PayFast's payment notification.
  5. Central Service Point may, at its discretion, extend the grace period or waive a late fee on reasonable request.

7. Cancellation

A Contractor may cancel their subscription at any time from the Contractor Dashboard's Subscription page, or by written notice to the email address in Clause 12. Cancellation takes effect at the end of the current paid billing period — the Contractor is not charged again after that date, and the Listing is removed from public search at the end of the period already paid for. Subscription Fees already paid are non-refundable for the current billing period, except where required by South African consumer protection law or at Central Service Point's discretion.

A Contractor may cancel during the free trial at any time with no charge, since no payment is collected until the trial ends.

8. Listing Standards & Contractor Conduct

Contractors agree to:

Central Service Point may remove content, suspend, or terminate a Listing that breaches this Clause 8, in addition to any billing consequences under Clauses 6 and 9.

9. Reviews

Only Customers who requested a quote through the Platform for a specific Contractor may leave a review of that Contractor, and only once per completed enquiry. Central Service Point moderates reviews and may remove reviews that are fraudulent, abusive, or in breach of applicable law. Contractors may not offer incentives in exchange for positive reviews.

10. Limitation of Liability

Central Service Point is a marketplace connecting Customers and Contractors; it is not a party to, and does not guarantee the performance, quality, safety, or legality of, any work performed by a Contractor. To the maximum extent permitted by South African law, Central Service Point's total liability arising out of these Terms is limited to the Subscription Fees paid by the Contractor in the 3 months preceding the claim. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for gross negligence or wilful misconduct.

11. Termination by Central Service Point

Central Service Point may suspend or terminate a Contractor's account for breach of these Terms, non-payment beyond the grace period, fraudulent conduct, or repeated verified customer complaints, with notice where reasonably practicable. Sections relating to fees already incurred, liability, and dispute resolution survive termination.

12. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute not resolved informally within 30 days may be referred to mediation before either party pursues formal legal proceedings, without prejudice to a party's right to seek urgent relief. Consumers retain any rights afforded under the Consumer Protection Act 68 of 2008 that cannot be excluded by agreement.

13. Contact

Questions about these Terms, billing, or a subscription can be sent to support.centralservicepoint@gmail.com or via the Contact page.